01 408 61 40 Contact

FAQ

Eye test

Yes, an eye test is – according to its name, just a “test” that determines if a sight deficiency exists.

An exact determination of your visual acuity is called refraction in technical jargon and is a paid service.

Your dioptres are saved in our system, giving you the opportunity to access your data at any time.

Yes, an appointment is absolutely necessary.

Call us on 01/408 61 40 or email us your preferred date to optik@niebauer.at

We will respond promptly to confirm your appointment.

Please allow approximately half an hour for the appointment.

An ophthalmologist examines your eyes medically, therefore we recommend a check-up at the eye-doctor regularly.

Determining your dioptres is possible at both ophthalmologist and optician.

Visual aids for children

There is no age limit for wearing contact lenses.

Babies with aphakia (lack of lenses) also wear contact lenses.

Basically, if children can’t handle the care or insertion and removal of the contact lenses, parents have to undertake this.

We are happy to instruct you.

Yes, an appointment is absolutely necessary, so that we can take sufficient time for our little customers.

Call us on 01/408 61 40 or email us your preferred date to optik@niebauer.at .

We will respond promptly to confirm your appointment.

How much time you should calculate, depends on the cooperation of your child and whether they understand the procedures.

The answer is myopia management!

Whether contact lenses or non-invasive solutions – we are happy to advise you on this matter.

The wearing period is three years. If the dioptres change, you are entitled to new glasses.

In special cases you can apply for non-tariff approval. We are happy to advise you on this.

Manufacture and repair

Simple single-vision glasses, i.e. long-distance or reading glasses, can be delivered within 3-4 days.

Progressive lenses usually take 10 working days until they are ready for collection.

Custom-made products after consultation.

Unfortunately, there is no general answer to this question. Different causes and problems require individual solutions.

Smaller repairs can possibly be carried out on site, for larger ones you must grant us a little more time.

Fully functioning spare glasses are always recommended.

If something happens to your main glasses, you can bridge the time with the spare glasses.

After all, you don’t have just one pair of shoes or pants either, do you?

Contact lenses

Yes, an appointment is absolutely necessary.

Call us on 01/408 61 40 or email us your preferred date to optik@niebauer.at .

We will respond promptly to confirm your appointment.

Please allow about an hour for the appointment.

Yes, there are special contact lenses for people with astigmatism.

Our staff will help you to find the right lenses.

Health insurance approval

No, obtaining approval is part of our customer service. We are happy to take care of that for you!

Unfortunately, we cannot give a general answer to that. Every case is different, so we recommend stopping by for a consultation.

Arrange an appointment by calling 01/408 61 40 or email us your preferred date to optik@niebauer.at .

Of course, we will help you with obtaining the approval!